Refund Policy

Effective Date: January 23, 2025

At WeAssist.cc, we strive to deliver high-quality technical support services. If you are not completely satisfied with our service, please review our refund policy below. This policy applies to all services provided by WeAssist.cc via online remote desktop support.

1. 100% Satisfaction Guarantee

Full Refund (Within 30 Days): If you are dissatisfied with the services provided, you are eligible for a full refund if you request it within 30 days of your service date.
Partial Refund (Between 31 and 90 Days): Beyond 30 days and up to 90 days after your service date, you may request a partial refund. The partial refund amount will be determined on a case-by-case basis, depending on the nature and extent of the issues reported.

2. Refund Eligibility and Process

To be eligible for a refund:

You must submit a refund request in writing to our customer support team at info@WeAssist.cc
Please include your service details, a description of the issues you experienced, and any supporting evidence (e.g., screenshots or logs) that demonstrate why you are dissatisfied with the service.
Our team will review your request and contact you within 5-7 business days with a decision.

3. Refund Limitations

Refunds apply only to the service fees charged for the specific support session(s) in question.
Refunds are processed using the same payment method originally used for the transaction.
In cases where a partial refund is granted, the amount refunded may be adjusted based on factors such as the duration of the service provided and the specific circumstances of your case.

4. Service Delivery Note

WeAssist.cc is a third-party, independent company providing computer technical support exclusively online using remote desktop software. Due to the nature of our services, certain technical issues or limitations inherent to remote support may occasionally arise. We encourage you to reach out to our support team to resolve any concerns prior to requesting a refund.

5. Amendments to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.

6. Contact Us

If you have any questions or wish to initiate a refund request, please contact us at:

Email: info@weassist.cc

Website: https://WeAssist.cc